FAQ

About Anubis Cosmetics products

HOW ARE ANUBIS COSMETICS PRODUCTS MANUFACTURED?

  • We work to ensure the highest quality of our products
  • We carry out exhaustive traceability monitoring of all our ingredients.
  • We always work in clean rooms that guarantee maximum efficiency and control throughout the manufacturing process..
  • All our products are tested before and after manufacturing to ensure their efficacy and quality.

I WOULD LIKE TO KNOW WHICH PRODUCTS ARE THE MOST SUITABLE FOR ME.

Don't worry! That's what our consultants are here for. You can send an email to info@anubis-cosmetics.com or call to 0034 937 273 227. To make it easier for us to get it right, you can tell us what type of skin you have, your age, and what function you are looking for.

I WANT TO KNOW IF ANUBIS COSMETICS TESTS ITS PRODUCTS ON ANIMALS.

Absolutely not. Testing on animals is totally forbidden in Spain, so our brand is 100% cruelty free.

I HAVE A BEAUTY SALON AND I WOULD LIKE TO SELL YOUR PRODUCTS. HOW CAN I DO IT?

Contact us at info@anubis-cosmetics.com or by phone at 0034 937 273 227.

About your order

HOW CAN I BE SURE THAT MY ORDER IS COMPLETE?

Once the order is completed, a message will appear on the screen with the summary of your order (total amount, payment method...) and at the same time you will receive a confirmation email in your mailbox. If you do not receive it, please contact us at info@anubis-cosmetics.com.

I RECEIVED A WRONG OR DEFECTIVE PRODUCT. WHAT DO I DO?

If you receive a wrong or defective product, please don't hold it against us! At Anubis Cosmetics we have prepared it with great care so that it arrives to you in perfect condition, but it may have suffered a mishap during shipping.

The solution is simple: write us at info@anubis-cosmetics.com, we will pick up your package and we will take care of the shipping costs. For more information, see our "Returns and Repalcements" section.

About Shipping

WHAT IS THE TOTAL COST OF MY ORDER? HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Rates and delivery times vary depending on the destination. For more information, please see the "Deliveries" section.

IN WHICH COUNTRY CAN I RECEIVE MY ORDER?

In all of mainland Spain and the Balearic Islands (except the Canary Islands, Ceuta and Melilla), Portugal, Germany, France, and Switzerland.

Method of payment

WHAT ARE THE PAYMENT METHODS?

You can pay by bank transfer, credit/debit card or with Bizum. For more information, see the "Secure payment" section.

Samples

WILL I RECEIVE FREE SAMPLES WITH MY ORDER?

Our orders always include free samples, which rotate from time to time to offer you a wider variety of new experiences with our products. Once you add products to your shopping basket you will notice that the item "Free Samples Pack" will be added to your basket so that you receive them when the purchase process is finalized..